Right of Withdrawal

You may revoke your contractual declaration within two weeks without giving reasons in writing (by letter post, fax, e-mail to shop@pfaff-tier.de) or by telephone under 06233 - 353 4870, unless you have acted in the exercise of your commercial or independent professional activity (orders by entrepreneurs). The period begins upon receipt of the goods at the earliest. ln order to exercise your right of cancellation, you must inform us, DIETER PFAFF TIERORTHOPAEDIE, Roxheimer Strasse 6, 67227 Frankenthal/Mörsch, Germany, about your decision to cancel this contract. You may also use the attached sample cancellation form, which, however, is not mandatory. To meet the deadline, it is sufficient to send the cancellation in time before the expiry of the cancellation period.

Cancellation Consequences

ln the event of an effective cancellation, the services received by both parties shall be returned and any possible benefits derived (e.g. interest) shall be surrendered. lf you are unable to return the services received in whole or in part or only in a deteriorated condition, you must compensate us for the loss in value. This shall not apply, if the deterioration of goods is exclusively due to their inspection, as would have been possible in a retail shop. ln addition, you can avoid the obligation to pay compensation of value by not using the goods as if they were your property and by refraining from doing anything that muld impair their value. We may refuse repayment untilwe have received the goods back or until you have provided proof that you have returned the goods. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you informed us about the cancellation. This period shall be deemed to have been observed , if you dispatch the goods before expiry of the period of fourteen days. You have to bear the costs of the refund, if the delivered product corresponds to the ordered one.

The right of cancellation

does not apply to goods which have been manufactured according to customer specifications or which are clearly tailored to personal needs or which are not suitable for return due to their nature or which can spoil quickly or whose expiration date has been exceeded.

End of the cancellation information.